Functional Transformation & Improvement

We offer comprehensive business process design from scratch or re-designing existing processes. Our consultants have extensive experience in global process standardisation, working across multiple locations of all sizes, giving us the knowledge to add value to any organisation, from start-up to multi-national in public, private or third sectors.

We start by considering the goals and objectives of the process. Next, we look at process performance, workflow/automation, systems/technologies, data, and operational and financial controls. Then, we review integration with other processes. Finally, we identify and eliminate unnecessary process complexity and deliver a fit-for-purpose and efficient design.

We operate a model of integrated design-and-deploy. Once the design is client-endorsed, we leverage our project and change management expertise. All change elements of the deployment are considered, including communication, “train-the-trainer” training and compliance monitoring to ensure a successful and sustainable implementation beyond technology go-live.

We realise opportunities by integrating technology or solutions across processes, data, and people. We enable the implementation and transition to new or upgraded business software and technology. Our consultants work with the users and the systems delivery team to manage and support the implementation journey, providing bespoke project management. We work with or represent the organisation to deliver a fit-for-purpose, understood and sustainable solution.

Throughout the project lifecycle, we “begin with the end in mind” to ensure that improvements deliver against the organisational requirements. We have the broad, deep functional experience, technical know-how and project management skills to deliver:

• project management
• product requirements and selection
• solution design and gap analysis
• test preparation and execution
• organisational readiness and change management
• training development and delivery
• solution deployment and cutover
• adoption and optimisation

You may plan to introduce (or deepen) a shared-service model or outsource services to a third-party provider. Alternatively, you may intend to review the effectiveness and efficiency of your existing onshore organisation. Whatever organisational change you consider, our design-and-deploy model covers all aspects of structure, skills and behaviours for transactional and business-facing Finance teams.

If you wish to access experience, we gained our shared-service knowledge through working with one of the world’s most sizeable shared-service model set-ups – covering six global shared-service centres across all continents. Consequently, we can offer an in-depth analysis of any existing model you may have and provide recommendations for improvement based on tried-and-tested solutions to ensure your organisation maximises the benefits of the model.

Our expertise covers migration methodology, optimisation of activity penetration and integration of on- and off-shore teams, considering the effectiveness of the structure, skills and behaviours.

In addition, our “job” designs include process, data, system and control roles, each consisting of competency and behavioural requirements. Our consultants tailor solutions to your organisation’s needs and cover all aspects, including internal assessments, recruitment, training and coaching, and activity and control migration. Therefore, we provide all you need for an effective, efficient, well-controlled and sustainable world-class organisation that maximises the bottom line.

We comprehensively address risks and controls in our integrated design-and-deploy model. We analyse the control framework within each process to identify potentially redundant controls resulting from the new design. In addition, we offer deep-dive analyses of existing controls to review gaps or non-mitigated risks. Furthermore, we can also perform a holistic assessment of the control framework (including the Manual of Authorities) to ensure strong governance and efficiency across processes and business operations.

Our control design covers compliance (such as Sarbanes-Oxley, CSRD ESG or Dodd-Frank) where required by the regulatory framework. In addition, we leverage industry best practices and our extensive experience to offer you up-to-date solutions that translate into impactful outcomes.

If your organisation has been subject to internal or external control failures, we offer a process and risk assessment with appropriate re-design to ensure future control effectiveness. In addition, as part of our integrated design-and-deploy model, we work transparently with external auditors to meet requirements.